hh98 Privacy Policy – How We Protect Your Personal Data

Privacy is not a legal formality at hh98 – it is a genuine operational commitment. When you share your personal information with hh98 to open an account, make a deposit or place a bet, you are trusting us with data that matters to you. We take that responsibility seriously.

hh98 collects personal data for three fundamental purposes: to verify that you are who you say you are, to process your transactions securely, and to provide you with a personalised, functional betting and casino experience. Everything we collect serves one or more of these purposes. Data that does not serve a clear purpose is not collected.

This policy explains in detail what data we collect, how we use it, how long we keep it, who we share it with and what controls you have over it. If anything in this policy is unclear, please contact us at support@hh98.biz before registering.

hh98 operates the online betting and casino platform accessible at hh98.biz. For the purposes of this Privacy Policy, hh98 is the data controller – meaning we are the entity that determines why and how your personal data is processed.

hh98 serves Members based in Pakistan. All transactions are conducted in Pakistani Rupees (PKR) and the platform is specifically designed for Pakistani users. If you are based outside Pakistan, please note that this privacy policy is written with Pakistani members in mind and the data handling practices described here reflect the operational context of serving a Pakistani user base.

hh98 collects personal data through three primary channels: information you provide directly during registration and account use, information generated automatically through your use of the platform, and information obtained from third-party verification partners as part of our KYC (Know Your Customer) obligations.

hh98 does not collect sensitive personal data such as biometric information, health data, religious beliefs or political opinions. We do not collect precise GPS location data.

hh98 uses your personal data exclusively for the purposes described in this policy. We do not use your data in ways that would surprise you or that you would reasonably object to. The main uses of your personal data at hh98 are:

• Account creation and management: To set up your hh98 account, verify your identity, process your registration details and maintain your account in working order.
• Transaction processing: To process deposits to and withdrawals from your hh98 account in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard.
• Identity and age verification (KYC): To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. This is a legal obligation for hh98.
• Platform delivery: To provide you with access to sports betting, online casino, live cricket scores, VIP Club benefits and promotions on hh98.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, underage gambling and any form of account abuse on hh98.
• Responsible gaming: To monitor betting patterns and identify potential problem gambling behaviour so that we can reach out with responsible gaming information or apply protective measures where appropriate.
• Customer support: To respond to your queries, resolve disputes and communicate about your account.
• Marketing (opt-in only): To send you promotional offers, bonus notifications and hh98 news – but only if you have opted in to marketing communications. You can opt out at any time.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the hh98 user experience, fix technical issues and develop new features.
• Legal compliance: To fulfil obligations arising from applicable laws and regulations, including record-keeping requirements for financial transactions.

hh98 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the hh98 service to you under the Terms and Conditions you agreed to at registration. This covers account management, transaction processing and platform access.
• Legal obligation: Processing required to comply with applicable laws, including KYC verification, anti-money laundering checks, age verification and transaction record-keeping.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and aggregated platform analytics. hh98's legitimate interests in operating a safe and compliant platform do not override your privacy rights in these cases.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear opt-in consent. You may withdraw consent at any time.

hh98 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive the payment details necessary to process your deposits and withdrawals. These providers are bound by their own privacy and security standards.
• KYC and identity verification providers: Third-party verification services receive your identity documents and personal details to complete age and identity checks required before your first withdrawal.
• Fraud detection services: Specialist fraud prevention providers may receive technical data (IP address, device fingerprint, behavioural patterns) to assist in identifying fraudulent account activity.
• IT infrastructure providers: Cloud hosting and database service providers that store hh98 platform data. These providers operate under strict data processing agreements and do not have permission to use your data for any purpose other than delivering services to hh98.
• Legal and regulatory authorities: Where required by applicable law or a lawful request from a government authority, hh98 may disclose personal data. We will always assess such requests carefully and only disclose the minimum information required.

hh98 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal and compliance obligations. The following retention guidelines apply:

• Active account data: Retained for the lifetime of your account plus seven years after account closure to meet financial record-keeping requirements.
• KYC documents: Identity documents submitted for verification are retained for five years from the date of last transaction or account closure, whichever is later.
• Transaction records: All deposit and withdrawal records in PKR are retained for seven years from the transaction date.
• Support communications: Chat logs and email correspondence with hh98 support are retained for three years from the date of the last message in the conversation.
• Marketing consent records: Records of your marketing opt-in or opt-out are retained for the duration of your membership and three years after account closure.
• Technical and session data: Log files and session data are retained for up to twelve months for security and fraud investigation purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you.

hh98 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure:

• SSL/TLS encryption: All data transmitted between your browser and hh98 servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser address bar when using hh98.
• At-rest encryption: Personal data stored on hh98 servers is encrypted using AES-256, the same standard used by financial institutions worldwide.
• Access controls: Access to member personal data within hh98 is restricted to staff who genuinely need it to do their jobs. All access is logged and reviewed.
• Two-factor authentication: hh98 supports two-factor authentication for member accounts to prevent unauthorised login even if a password is compromised.
• Regular security audits: The hh98 platform undergoes periodic security reviews and penetration testing to identify and address vulnerabilities.
• Incident response: In the unlikely event of a data security incident affecting your personal data, hh98 will notify affected members and take appropriate remedial action promptly.

hh98 uses cookies and similar technologies on hh98.biz. A cookie is a small text file stored on your device when you visit the platform. Cookies help hh98 work correctly, stay secure and remember your preferences.

hh98 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, maintain your shopping cart when depositing funds and preserve your security token. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred sports markets and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how pages are used on hh98 – which sections are visited most, how long users spend on different areas and where technical errors occur. This data is aggregated and cannot identify individual members. It is used solely to improve hh98.
• Session security cookies: Used to detect unusual access patterns that may indicate a compromised account, helping protect your funds and data.

hh98 does not use advertising or behavioural tracking cookies. Your browsing activity on hh98 is not shared with advertising networks.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your hh98 account. For guidance on managing cookies in specific browsers, refer to your browser's help documentation.

As an hh98 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact hh98 support at support@hh98.biz with your account username and a description of your request. hh98 will respond within 30 days.

hh98 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. If a minor registers on hh98 by misrepresenting their age, the account will be immediately closed upon discovery, all activity voided and personal data deleted, except where retention is required for fraud investigation purposes.

If you are a parent or guardian and believe that a minor has registered on hh98 using your personal details or payment information, contact us immediately at support@hh98.biz. We will investigate and take appropriate action within 48 hours of notification.

hh98 may update this Privacy Policy from time to time to reflect changes in our data handling practices, platform features or applicable regulations. When material changes are made, we will notify registered members by email and/or through a notification on the hh98 platform at least fourteen days before the changes take effect.

Minor or non-material changes (such as clarifications or corrections of typographical errors) may be made without advance notice. The "Last Updated" date at the top of this page will always reflect when the policy was most recently changed.

Continued use of hh98 after a Privacy Policy update takes effect constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please contact hh98 support to close your account and have your real money balance returned to your registered payment method.

If you have any questions about this Privacy Policy or how hh98 handles your personal data, please get in touch:

• Email: support@hh98.biz – mark your email "Privacy Query" for faster routing.
• Live Chat: Available 24/7 on hh98.biz
• WhatsApp: Contact via the hh98 WhatsApp support number

hh98 will respond to privacy-related queries within five working days. If your query relates to a data subject rights request (access, deletion, rectification etc.), we will respond within 30 days.

If you are not satisfied with how hh98 has handled a privacy complaint, you have the right to escalate the matter through the formal complaints process described in the hh98 Terms and Conditions, or to seek independent advice or adjudication as appropriate in your jurisdiction.